Frequently Asked Questions

How accurate is My Spot Pro in finding "my spot"?

As of iPhone OS 3.1 it's very accurate. The compass moves smoothly as the user turn. (Location depends on GPS reception and WIreless Networks.)

Do I need a iPhone to use My Spot Pro?

No, My Spot Pro works on either device. Since current iPod Touches lack the GPS services and the AT&T network, location info is not always as exact or available. However you can adjust the position of pin on the map to be match your location. You can also use an address from your Contacts.

What happens if I'm on a WIfi network, but there is no Internet access?

No InternetMy Spot Pro will actually let you know when it senses the Internet is not available. If it loses the Wifi or AT&T Network access, you'll see a message at the top of the screen that says "No Internet". Unfortunately our app depends on Internet connectivity to send messages, make posts to Facebook and Twitter as well as to find your location.

 

Which Apple device do I need to use the compass?

At this time only iPhone 3G devices can use the compass. For all other iPhone's and iPod Touches you will notice the compass dial move, but it is not giving you directional information. It is reacting to the angle you are holding the iPhone/iPod.

Who should I put as contacts on the Panic button?

We feel you should put the family and friends you are closest with, both personally and in the way of proximity. If you use contact info with local authorities be sure to not send a message by accident or falsely. We don't recommend setting your Panic messages to go to Facebook and Twitter since you may not get the fastest response and the people that read it may not be local to you.

I got a strange code when I entered my Twitter login,
is there a problem with Twitter?

After My Spot Pro was released, we noticed the Twitter login was having this issue. We had never seen this during testing so we found it very curious. After investigating it, we found Twitter had changed something very minor in their code. We update our software and release version 1.0.1, which was approved on 3/2/2010.

In the settings, when I logged into Facebook I got a screen that looked like my Facebook page. Is this supposed to happen?

Actually no, when you login to Facebook the screen should fade away and then you see a logout button. We did notice once that the app had this issue. Then we found we were not the only app having the issue. The issue was on Facebook's side since the next day we tested it and it worked fine.

 
Accuracy

Since iPhone OS 3.1 was released, GPS location information for the most part is very accurate. However, My Spot Pro can best determine your location and direction when you are moving. Location info requires a strong GPS signal or a WiFi network. NOTE: Not all WiFi networks will provide you with your location. Many public WiFi networks will, but home and small business WiFi networks may not always provide you with a location. In this case, you need to use you an address in your Contacts or find your spot on the map and place a location pin.

 
Disclaimer

The Panic button feature is provided for users to have a way to easily call for help. Dusty Roads Media can not be held responsible 3G or wireless network availablity. Also Dusty Roads Media will not be held responsible for its misuse and/or abuse.

 


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